[Poppydog]

I thought i would start a topic for this so everyone could see it.

I am not happy with my vets and would like to complain about them. I have seen the RCVS site on the internet which seems to be the best route. Or would it be easier just to see a solicitor? I am unsure what to do, please help?

Love Hazelx

 

[BaileyBear]

Hi Hazel

I'm not sure what the problem is......

Last year Bailey got quite ill and spent approx 3 months back and forth to the vets. I had issues at the beginning with the vet and was getting frustrated, angry and yes - a bit grumpy

I was not happy with the treatment, explainations and her whole attitude. I was ready to move to another vet surgery but being rather strong willed and stubburn i couldn't just move vets and not say anything

I booked an oppointment with the owner (vet) and expressed my concerns. She was great........she rectified all my issues, put my mind at ease and now i only see her. I basically had a bit of a personality clash with the said vet - i was really worried for Bailey's health and her people skills had something to be desired 8O

All i can advise from my experience is to try a different vet in the practice or speak to the owner and try and rectify the situation first. :lol:

 

[Poppydog]

A long story so ive kept it short.

Well Poppy was under the care of Karen, there are 3 vets in the practice and the other vet margaret saw her at times also.

She has been sick on and off since the beg of february. They kept telling us it was an inflamed pancreas even though her ALT was showing inflammation wihch can basically be anything is inflamed in the body. Eventually i went for a second opinion to another vet because they had an endoscope. This vet said it sounded like a pancreas problem but he'd check a blood test needed specifially for this with a view to endoscope. My vet then said they would refer me for an endoscope to a vet they knew was a specialist (Tom Clarke).

So he looked and found an ulcer.

We tried medication and it hasn't helped and the other day she was going off her food to which she stopped eating yesterday and the sickness was getting worse. My vet told me to take hger in to which she never examined her but basically todl me off as i had previously arranged surgery for her on MOnday with Tom larke and not their vet. Tom is an experience specialist in this area and it is my perogative who i get to operate. On top of the telling off i was charge £20 for a consultation when they never even looked at Poppy who was very ill and having to travel for nothing when she felt sick as hell.

I am really annoyed about this with them, having to pay to be told off i find unforgiveable.

Love Hazelx

 

[BaileyBear]

That's a similar situation to me so i do sympathise :wink:

I felt that the vet was up herself and the more i questioned her the more she dug her heels in and so the circle began.........

In the end i felt that she was being really disrespectful towards me, making Bailey suffer more than he needed to just to prove her point and satisfy her own hugely enlarged ego:evil: And to top it all off i was being charged through the nose for it with no improvement in Bailey.

As i said earlier, i now refuse to see her and only see the owner who Bailey loves :lol: . She had Bailey's health improving within a week and i am really pleased i dealt with the situation and didn't let it fester :roll:

I would complain to the practice first, you may find they refund the consultation (as mine was) may even apologise and then change vet/practice if that's what you want to do. Give them the chance to help themselves and if that doesn't work then i'm sure there will be someone on here who'll be able to give you a more official route to follow

 

[clairiscrazy]

you are entitiled to a secound opinion... poppydog by all means if you disagree with your orignal vet then have a word with him/her or someone above them about the way they treat you and your pets


im lucky my vets seem very good and have dealt with all my animals infact even at one point they told me to go for a secound opinion on on one of my dogs that is how good and trusting they are..


if you dont like your vet change them they can always send on the dogs notes to the next surgery but if you do this mention to the new vet about why you left your previous vets