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Lorri-Ann  Offline
Princess Abbey
old dog
Joined: Mar 14, 2006
Posts: 6332
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16685 LabPounds
No.of Labs: 1
Lab Names: Abbey {D.O.B. 4/9/05}
Location: Northampton
Gender: None specified

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PostPosted: Tue Mar 28, 2006 10:10 pm    Post subject:  Thumbs up to Burns Reply with quote Scroll Down to Next postGo to last Post of PageTweet This Post

Hi

From weaning Abbey from puppy bites to adult chicken and rice she had a very upset stomach even though we did it gradually. We cut out all her treats and just fed her the burns and she still had a very runny tummy.After speaking to the vet we put her on a rice and egg diet for 3 days and then we re-introduced Lamb and rice burns (after reading that lots of the labs on here dont get on with the chicken variety i decided to try the lamb) gradually back into her diet and she has been fine. Which suggests only one thing that the adult chicken and rice just didnt suit her - Well it wouldnt after buying a 15kg bag of it !!!

Anyway i spoke to burns about it today and i have got to send them a sample of the chicken for it to be tested and they are sending me a complimentary 15kg bag of Lamb. They are so helpful and informative they have a double thumbs up from me Applause


____________
Lorri & Abbey x x

Abbey's Album

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_Mary_ Subscriber 02/06/2012 Offline
Owned by CJ
Pack Leader
Joined: Jun 12, 2005
Posts: 45822
158779 LabPounds
No.of Labs: 1
Lab Names: CJ DOB 16/5/04
Location: Salford
Gender: None specified

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PostPosted: Tue Mar 28, 2006 10:13 pm    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post

Thats great Lorri, wish all companies had customer relations like that! Very Happy

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Mary and CJ
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sash  Offline
house trained
house trained
Joined: Jan 28, 2006
Posts: 115
Posts Left: 0
1171 LabPounds
No.of Labs: 2
Lab Names: sasha and Cherry
Location: norfolk
Gender: None specified

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PostPosted: Tue Mar 28, 2006 10:25 pm    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post

I have heard that Burns have good customer relations too! Brill! its nice to hear, given this profit at any cost world we unfortunately live in.

Lyn and the girls


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sasha and her mad bunch
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mommy  Offline
Grandma Lurker
old dog
Joined: May 09, 2005
Posts: 7736
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47331 LabPounds
No.of Labs: 0
Lab Names: One and two

Gender: None specified

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PostPosted: Tue Mar 28, 2006 10:25 pm    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post

Burn's customer care is excellent.... Very Happy

The nutritional dept really know their stuff....if I were to have any probs with their foods I would always ring them first rather than just change foods......

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Animal-Outings  Offline
And The Ripon Ruffians
Pack Leader
Joined: Sep 15, 2005
Age: -1975
Posts: 12631
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37244 LabPounds
No.of Labs: 1
Lab Names: Majic (Lab) - 10/6/05, Pip (Lab x Collie) Passed away 24/02/10. RIP x
Location: North Yorkshire.
Gender: None specified

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PostPosted: Wed Mar 29, 2006 7:41 am    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post

Glad to hear it is suiting Abbey and her tummy has settled. Very Happy Very Happy
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WIng  Offline
house trained
house trained
Joined: Feb 03, 2006
Posts: 122
Posts Left: 0
1021 LabPounds
No.of Labs: 1
Lab Names: Maddie
Location: Cramlington, Northumberland
Gender: None specified

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PostPosted: Wed Mar 29, 2006 8:56 pm    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postTweet This Post

Wow, we just startred using burns and gotta say that if we have any kind of problem will def give them a call. Customer Care like that is a rare thing.

But I don't see Maddie the K9 Dustbin having problem with any variety, we have tried both chicken and Lamb and she seems ok, and the samples of the others went down well too. Guess she just has cast iron stomach.

Well done Burns


____________
------------------------

Steve & Maddie
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