Coco-Loco  Offline
lead trained
Joined: Oct 28, 2009
Age: -1966
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34261 LabPounds
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No.of Labs: 1
Lab Names: Coco (DOB 31.8.08)
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Location: West Yorkshire
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 Posted: Mon Nov 23, 2009 6:18 pm Post subject:  Maximum amounts not specified on policy docs |
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My claim for Coco's pyometra spay is currently with Direct Line awaiting their decision and payment. They said they would cover the op when I rang them on the day she went in, but they also quoted a whole list of maximum amounts that they would pay out for certain things eg. maximum £35 per night hospitalisation (the only one I can remember). They also quoted that there was a maximum amount for various tests (histology, cytology etc) but I can't find these amounts anywhere in the paperwork or online.
I think this is a bit naughty that they don't tell you until you actually make a claim that there are limits and even naughtier that the information isn't readily available. If anyone has any details I would appreciate you posting them here please.
Our claim is for £657 and includes about 6 blood tests so I hope they don't knock any of it back. I will hopefully know by the end of the week.
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Roxie2009  Offline
lead trained
Joined: Jul 19, 2009
Age: -1971
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5703 LabPounds
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| Posted: Mon Nov 23, 2009 6:35 pm Post subject: |
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HI Coco loco, We're with direct line . I'm looking at the policy. What did you want to know? It isn't all that clear but will read through it for you.
Bethx
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Roxie2009 Offline
lead trained
Joined: Jul 19, 2009
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| Posted: Mon Nov 23, 2009 6:44 pm Post subject: |
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Our cover is theAdvanced cover which pays out£6ooo per condition. Is that the same cover you have?
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Coco-Loco Offline
lead trained
Joined: Oct 28, 2009
Age: -1966
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Posts: 3095
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34261 LabPounds
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No.of Labs: 1
Lab Names: Coco (DOB 31.8.08)
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Location: West Yorkshire
Gender:
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Items
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| Posted: Tue Nov 24, 2009 7:39 pm Post subject: |
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Yes, that is my policy too but I have looked through all the paperwork and on their web site and it doesn't tell me anywhere that there are limits for the cost of various tests and a maximum overnight fee for hospitalisation.
I think that is wrong, they should be more open. Once my claim is sorted I think I will ask them for more information in writing, unless anyone else can find it in the meantime.
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Moj Offline
old dog
Joined: Nov 08, 2008
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| Posted: Tue Nov 24, 2009 8:14 pm Post subject: |
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Hopefully the upper limits they pay for various things are reasonable though. I think my vet charges £25 for overnight hospitalisation, so that would be well within the £35 per night limit. I don't know, but I'd imagine if your vet is reasonable with their prices for various tests etc, that your policy will cover the full amount. Fingers crossed anyway. Let us know how it goes.
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Mo
Icy pup
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