Tammy_  Offline
lead trained
Joined: Feb 15, 2006
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21736 LabPounds
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No.of Labs: 3
Lab Names: Henry, Annie & Reuben (Springador)
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Location: Liskeard, Cornwall
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 Posted: Mon Aug 24, 2009 1:27 pm Post subject: |
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in that case, i hope you can get this sorted with petplan. I know they are supposed to be good, even if they are the probably the most expensive insurance company on the market. 
good luck, let us know how you get on.
totally understand why you are soooo frustrated when someone messes up, and its us that has to pay. 
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-Angela-  Offline
Oldies Club Fundraiser
Joined: Dec 09, 2007
Age: -1911
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Posts: 13080
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115239 LabPounds
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No.of Labs: 2
Lab Names: Rescues: Max & Minnie-Moo; plus Sno & Daisy Doodle. Not forgetting our much missed Cassie, Jasper & Sweetie
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Location: UK
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| Posted: Mon Aug 24, 2009 1:30 pm Post subject: |
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Glad you have got advice, fingers crossed that between you and the Dogs Today guy can get this sorted.
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Em_n_Bailey Offline
xx My 2 gorgeous girls xx
Joined: Aug 06, 2007
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Posts: 2463
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12488 LabPounds
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No.of Labs: 2
Lab Names: Bailey & Bonnie
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Location: Cheshire
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| Posted: Mon Aug 24, 2009 1:38 pm Post subject: |
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That's awful
I was going to suggest that you put it all in writing to Petplan, and keep a copy of the letter you send
I letter seems to get a better response, I have found, when dealing with large companies
Good luck, and I really hope that you get a good result from them
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_Melanie_ Offline
No room on the sofa
Joined: Mar 16, 2009
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Posts: 2659
Posts Left: 5
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9080 LabPounds
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No.of Labs: 3
Lab Names: Skylar, Elphie and River. Always remembering my gorgeous girl Sammyxx
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Location: West Sussex
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| Posted: Mon Aug 24, 2009 1:45 pm Post subject: |
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| Em_n_Bailey wrote: | I was going to suggest that you put it all in writing to Petplan, and keep a copy of the letter you send
I letter seems to get a better response, I have found, when dealing with large companies |
Yes I agree. We always get a better response when sending a letter than a phone call. You also have hard evidence too that you can reference. Also, send it recorded delivery so that you can see that it is signed for and they can't say at a later date they never received it.
Good luck.
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Melanie, Skylar, Elphie and River x
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