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How Does an Insurance Claim Work?
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shayward  Offline
early riser
early riser
Joined: Jun 23, 2008
Posts: 33
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375 LabPounds
No.of Labs: 2
Lab Names: Angel & Lily

Gender: None specified

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PostPosted: Wed Apr 29, 2009 4:46 pm    Post subject:   Reply with quote Scroll Down to Next postGo to last Post of PageTweet This Post
Hi. I use to have Angel insured with E&L, when she needed vet treatment the bill was around £400 and we had to pay the vets and claim it back, which by the way took nearly 6 months.

We swapped to Direct Line as they paid the vets directly. Last week Angel was unwell and the bill again was about £350 when I asked the vets what I did about getting the insurance to pay them I was told that it was Practice Policy not to take payments from insurance companies and that I had to pay it and claim it back from Direct Line. Hope that helps!
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Chocice Subscriber 19/08/2012 Offline
Labgirls luv Chocolate
old dog
Joined: Aug 14, 2008
Posts: 5752
53283 LabPounds
No.of Labs: 1
Lab Names: Cadbury DOB 3/2/2008 and Merlin (Shetland Sheepdog) 17/12/2010

Gender: None specified

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PostPosted: Thu Apr 30, 2009 8:29 am    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post
Thanks everyone. I still find it a bit scary that should anything happen I may have to pay upfront, but at least I'm prepared for it now.

I'll keep those credit cards safely tucked away!

____________
Sophie
"Well, it is Cadbury...."
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Jazz Subscriber 16/04/2013 Offline
lead trained
lead trained
Joined: Mar 03, 2007
Posts: 1577
10223 LabPounds
No.of Labs: 1
Lab Names: Monty dob 01/06/2004 and Guinness dob 29/6/2008
Location: Sunderland
Gender: Female

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PostPosted: Thu Apr 30, 2009 10:02 am    Post subject:   Reply with quote Go to Top of PageScroll Up to Previous postScroll Down to Next postGo to last Post of PageTweet This Post
Mostly we have paid the vet and then claimed from Petplan. I keep a separate credit card to do this - Monty has had quite a few claims!!
When we went to the AHT I had to give them a cheque for the £65 excess and then they claimed the full amount direct to the insurance company - and subsequently refunded the excess back to me. The hydrotherapist used to claim direct too for the complimentary treatment.
But the norm is to pay the vet and then claim.

____________
June
[img]Image 34[/img]
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